Delivery and payment
- Online card payment (GP webpay)
- Payment by bank transfer
- Apple Pay/Google Pay
- Packeta – courier delivery to your address
- We dispatch your order within 1–2 days of payment confirmation.
- Delivery usually takes 3–7 days from the date of your order.
- You will receive an order confirmation by email and, once your parcel has been dispatched, its tracking details.
- Please note that actual delivery times may vary depending on the courier and the destination country.
- Delivery is free on orders from €100.
- For smaller orders, the delivery charge depends on the destination country and is shown at checkout.
- You can withdraw from your purchase within 14 days of receiving the goods without giving a reason – see our Return Policy.
We deliver across Europe.
Your order can be shipped to any city in Europe via Packeta or another courier service.
Frequently asked questions
How do I get the MAKERZOID APP?
How do I watch training videos in the APP?
Please make sure that the product you are purchasing is a standard or premium product, and then select the appropriate “bundle”.
After registering by phone number or email, click “Course” and then click “Exchange Code” to fill in the course card number (supplied with the product) and password to use the course.
Why can’t I connect the robot I created to my mobile phone/tablet?
Follow the steps below.
- Check Bluetooth: Make sure Bluetooth is turned on on your smart devices.
- App Permissions: Check if the app is allowed to access location and Bluetooth functionality.
- Connection: Bring the device closer to the robot. If the light changes from red to green after 10 seconds, it means the device is connected.
- Restart your devices: If the connection still doesn’t work, try restarting your devices, Bluetooth, and the app.
- Reinstall the app: If the problem persists, uninstall the app and reinstall it.
If it still does not work after these steps, please contact our after-sales service for help.
Why does my robot keep flashing red and green lights?
It means the batteries are low – please replace them with new ones.
We recommend Duracell or Panasonic batteries: after hundreds of tests by our R&D team, they proved the most reliable for running the robot at any speed it supports.
What is the warranty?
The warranty period for the sold goods is 24 (twenty-four) months, unless a shorter term follows from the nature of the sold goods, the service life and functionality of the material used. If the period of use is indicated on the sold product, its packaging or in the instructions attached to it, the warranty period does not expire until the end of this period.
